A return label will be provided for any faulty or incorrect products received. The cost of returning a faulty or incorrect products will be covered by McKays Grass Seeds.
If you ordered items in error, or have changed your mind, you can return unwanted items to our warehouse within 1 month of your purchase date.
Your seeds must arrive with intact packaging and be in original condition.
Please contact us if you wish to make a return and we will provide you with the return address details.
The cost of returning the seed will not be covered by McKays Seeds.
If you are shipping any item you must use using a trackable shipping service or purchasing shipping insurance. We recommend Australia Post for items under 20kg, and Couriers Please for items over 20kg. We don’t guarantee that we will receive your returned item.
After arrival of your parcel to the warehouse this will be checked that it is intact. This process can take up to 7 days following arrival to the warehouse. Your refund will be processed following this.